Returns and Refunds
Items delivered must be returned within 14 days of receipt to qualify for a refund or exchange. Smaller items can be send back through the post office with Parcelforce and once received a refund will be given back. When returning items through Parcelforce you are strongly recommended to obtain proof of posting and compensation should the item be damaged or lost on its return journey. We cannot accept responsibility for parcels lost or damaged in transit when being returned to us. Please ensure all the items are packaged securely and sufficiently to withstand delivery. Failure to do so many result in Craftsman Style being unable to refund you.
Please note: Each piece of furniture is individual and hand made. Any visible stains, marks and cracks are part of the desired finish and should not be considered as defects. Colours may vary slightly and cracks may appear overtime, this is normal and part of the desired effect and will not be accepted as faulty or returned.
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
Your Right To Cancel
You may normally cancel your order (once accepted by us) for any reason up to within 3 working days. If you do cancel your order within this time any payments made by you will be refunded in full. It is not possible to cancel special one off commissioned or special orders once production has started.
When an item of furniture is delivered to you, it is your responsibility, to check the goods for any fault or damages. You will be required to sign a confirmation that the goods have been delivered in a satisfactory condition.
If you order furniture that is not part of our 'made to order' range you may cancel your order within 14 days of receiving the goods. You must ensure the furniture is returned to us in a perfect saleable condition and in its original packaging. Failure to do so may result in Craftsman Style being unable to refund you.
Sofas, armchairs, footstools and ottomans ordered with customer's own fabric or material cannot be cancelled, returned or refunded once purchased.